L2 Technical Support

Have you ever wanted to provide L2 technical support on-site for internal users in a Fintech setting? Of course you have.

This one is primarily in a Windows environment, essentially it covers desktop troubleshooting, managing access, upgrades & migrations, and pugging in Mark’s power cable after he complains that his monitor is broken. For the third time this week.

What you’ll be doing:

You’ll be imaging, upgrading, repairing IT equipment for all end users, from desktops to mobile devices to yes, of course.. printers (shudder).. You’ll also be looking after some basic networking for end user equipment to ensure connectivity with file servers, LAN/WAN, etc. You’ll be making regular backups, tracking & closing issues, and trying to ensure that after resolution they don’t reoccur wherever possible. Communication is key and as you know, not everyone is technical so you’ll need to be able to communicate this info in a way that makes sense to them.


12 months initially but will likely be renewed if everyone is happy :)

What you need:

  • Experience providing L2 support.
  • Backup & recovery skills.
  • Hardware & network troubleshooting.
  • Experience with imaging software.

Interview process:

2 rounds - one intro/technical call followed by a more technical interview.


On-site in St. Peter Port.

Apply here if you’re interested, ping me at ross@ninedots.io

Unfortunately sponsorship is not available for this role.

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